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When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.

About the role:

The University of Lancashire is seeking to appoint a Student Support Advisor to join our Student Support team. They will provide a gateway into Student Services in the Student Centre at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.

This role is focused on helping students make the most º£½ÇÊÓƵir university experience by providing high-quality support for all aspects of university life. You will deliver exceptional customer service by engaging with students and staff in a busy customer-facing environment.

This role involves responding to initial inquiries via telephone, email, or face-to-face interactions, providing accurate advice and guidance, and maintaining clear and detailed records. You will also promote Student Services through presentations and drop-in sessions on campus, as well as supporting key events such as open days. 

About you:

The successful candidate will have experience in a busy customer facing helpdesk or similar role and the ability to provide excellent customer service by proactively collaborating with customers and colleagues to resolve issues efficiently.

GCSE Maths and English at grade C/4 or above or equivalent experiential learning are a requirement of this role. 

Additional information:

You will be required to work on a rota basis, which will include some evening and weekend working. 

What we can offer you:

Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.

Where opportunity creates success.